Delivery & Return Policies FOR ONLINE ORDERS ONLY.
We use PayPal for our online credit card transactions. PayPal processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the PayPal are secured payments.
Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by Eye Concepts or any outside party.
All transaction data is encrypted for storage within PayPal’s bank-grade data centre, further protecting your credit card data.
PayPal at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Eye Concepts.
Payment will be accepted by EYE IN TOWN PTY LTD trading as Eye Concepts Oran Park
For any purchases made in-store, please refer to your local Eye Concepts for our in-store returns policy.
DELIVERY POLICY
Average delivery days will be 7 days up to a maximum of 10 days. If you still have not received your purchase within this time frame, please contact us URGENTLY.
If you wish to query a delivery, please contact us at customercare@eyeconcepts.com.au
Please be aware that colours and textured finishes of optical frames and sunglasses may vary from the manufacturers. Every product on our online store is made to keep the product information complete and correct, however you have any questions on your purchase, please email customercare@eyeconcepts.com.au to have any questions answered to also ensure your chosen product meets your expectations.
RETURN & EXCHANGE POLICY
FOR CONTACT LENSES: If your prescription has changed, and you haven’t opened the contact lens boxes, Eye Concepts can provide an exchange with the new prescription. Patient’s must pay for the cost of freight on exchanged lenses due to changed prescription. Contact lenses should have been purchased at Eye Concepts, and returned with at least 1 year expiry. Contact lenses cannot be exchanged or refunded if the package has been broken.
FOR SUNGLASSES/OPTICAL FRAMES: We offer free exchange and refund within 14 days from date of purchase. However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. Buyers will be responsible to cover the cost of shipping on the initial order, the returned good, and replacement order. A credit note will be issued via email within 3 working days after the item/s have been received by Eye Concepts.
To be eligible for a return:
Item(s) have to be initiated for return and placed in the post within 14 days of the purchase date.
Item(s) were not marked “Clearance Sale” or “Non-Returnable” at the time of purchase, unless faulty.
Item(s) must be in the original packaging, which must be in original condition. This includes branded cases and packaging.
Item(s) must be unworn and unused with the original tags (if applicable) still attached.
If you have any questions, please email us at customercare@eyeconcepts.com.au for a “return authorisation number”.
Contact lenses cannot be exchanged or refunded if the package has been broken.
What if I suspect my lenses are faulty?
Should the product be faulty or defective on arrival, we will offer you full replacement or full refund including postage /shipping
How do I return or exchange items purchased in store?
Items purchased in store, can be exchanged within 7 days of purchase. Items purchased in store cannot be returned online. Please email us at customercare@eyeconcepts.com.au for a “return authorisation number”.
How long will my refund take to process?
Refunds for faulty or defective product will be processed within 7 business days of receiving your return.
What if the goods I received are damaged or defective?
Should the product be faulty or defective on arrival, we will offer you full replacement or full refund including postage /shipping